A rejection is usually caused by a mismatch in your data or documents, not a "system problem". The fastest way to fix it is to link the rejection reason to the exact field or attachment that triggered it.
1) Document Mismatch
Most rejections come from inconsistent names, quantities, or descriptions.
- Mismatch between invoice and packing list (quantities, package count, weights)
- Importer/consignee details not identical across documents
- Bill of lading / airway bill details do not match the declared shipment
2) HS Code and Description Issues
- HS code does not match the product description
- Description is too generic (e.g. spare parts with no details)
- Different items bundled under one line and one HS code
3) Missing or Unclear Attachments
- Scans are unclear, cropped, or missing key pages
- Required supporting pages are not included
- Multiple documents merged in a confusing order
4) How to Resubmit Efficiently
- Identify the mismatch precisely (which field, which reference document).
- Fix the source document first (invoice/packing list), not just the entry.
- Resubmit with clean, complete attachments in a clear order.
Need help? If you want a faster, cleaner process, we can review your documents and coordinate the clearance workflow end-to-end.